I feel that FirstStep Charter is the best tool that I have seen yet for process
mapping. The ease of use and the drill down capability and
connectivity really bring the process to life.

Concepts of processes and process improvement ISO 9000 and The workshop is based upon actual processes in your company.


  • business process

  • concept mapping

  • curriculum mapping

  • mapping software

  • process improvement

  • business processes

  • quality system

  • six sigma

  • analyst

  • enables

  • re-engineering

  • reengineering





...My experience with FirstSTEP Charter for MS Visio has been a very positive one so far. Charter has presented my team and I an easy way to standardize the process mapping of our business processes. A definite plus is that Charter is an extremely user-friendly and an easy to learn application, and the technical staff has been excellent both in response time and problem solving skills when providing us with technical support....




ISO-9000